Returns & Exchanges
At BAISI HAIR, we strive for complete satisfaction with your luxury hair extensions and offer a 30-day return window for items in their original, unaltered condition. If you are not entirely pleased with your purchase, our team is here to assist with a seamless exchange or refund process.
Contact Support
Email our customer service team with your order number and reason for return to receive a Return Authorization (RA) number.
Prepare Your Package
Ensure the hair is unused, unwashed, and still attached to the original packaging with all tags intact before sealing it in a secure box.
Ship the Item
Affix the provided shipping label or use a tracked carrier to send the package back to our quality control facility.
Inspection & Refund
Once our technicians verify the hair's condition, your refund or exchange will be processed within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing